Why choose Framed By Design?
When dealing with Framed By Design, Ltd. you get:
Me – through the entire process (I’m a one man operation – you will not get lost in the shuffle of a large factory framer)
Quality – attention to detail and client care and not a Customer Service department. This is my business and has been my life for 20 years. As such my clients matter to me as this is my business and my name
Fair pricing – but this is not a factory framing corporation. I’m not out to build the cheapest quickest frame – I want to build quality, custom frames for clients that appreciate them.
How do I place my order?
All information regarding placing your order, shipping items in and receiving finished pieces back can be found on our Shipping Information page here.
What forms of payment do you accept?
We use QuickBooks online and its secure payment function for Visa & MasterCard. We also have accounts with: PayPal, Stripe & Square Payments. Cheques of any form are not accepted and email transfers are not preferred.
How do keep my items safe?
All orders are catalogued with an order number and individually housed at our shop that is fully insured, alarmed, and fire protected.
How do I get my items to you?
Please refer to the Order Process Page.
How our pickup and delivery service works
Do you have a retail location?
Yes, but its just a small showroom to keep costs low. We have beautiful custom workshop located just outside Woodstock where all production takes place. Click here to visit our Contact Us Page.
Do you do deals, I have a few things to frame?
This depends on quantity of items being framed and the time required by an order. In the end we offer great quality and attention to detail, as well as an unwavering commitment to detail and customer service. On top of this we strive to keep costs down in order to pass the savings on to our clients.
“Good Frames Are Not Cheap, Cheap Frames Are Not Good”
Feel free to combine your order with a friend or family member, and if you have 5 or more frames to do we will definitely help you with a price break.
As for the “Do you take cash, can I save the tax question?”. No, were a registered business and all orders are subject to tax.
Do you provide the “Extras”?
Yes. If you have something in mind that you would like added to a frame – run it by us, usually we can help.
We produce our inscription plaques in-house, both black text and logos on Brass and Silver Metal (included) as well as full colour text and logos on Brass and Silver Metal (charges apply). By having the equipment in house we can keep the cost down and easily do custom work quickly.
We also have a Large format Canon Photo finisher in house to print your photos here instead of you having to get them printed. Just email us the files (charges apply).
When will I get my frame?
- Jersey Frames typically have a 2 to 3 week turnaround from the time all items are in hand* and layouts are approved.
- Rush orders are available for an additional cost of $95.00 (Min)
- All other orders have a 2 week minimum. Rush orders are available for an additional charge
- Christmas cut-off yearly MID NOVEMBER due to demand
Can I cancel my order?
- Cancelling before production begins – $65.00 admin fee.
- Cancelling after production begins all time & materials must be paid for + $65.00 admin fee
Can I pickup my order?
You can choose to cancel shipping on your order by choosing the pick-up shipping option. The pick-up shipping option is available for all Canadian orders and all mainland USA orders.
As I’m concentrating on custom hand built work and keeping my overhead and client’s costs down I’m not available like a factory framing operation. I appreciate it is a different setup but your items deserve to be built properly and not used as a way to pay exorbitant overhead.
What are your shipping rates?
Shipping rates are based on the clients shipping address. The address must be a commercial address and not residential in order to save shipping costs and extra handling that can potentially cause damage.
A quote can be provided with a commercial address, contact name and phone number provided.
Please note these quotes are only valid for two weeks from the couriers
Framed By Design Ltd. has partnered with FedEx & Sameday in order to use the weight and dimensions of our items to calculate the shipping cost as per the current rates offered by these companies. This will take place at checkout and includes all packaging. Please note these prices (online) can be higher than if you email us for a direct quote
The following can increase shipping costs:
*The amount of insurance requested – we suggest the client insure parcels as well through their homeowners insurance
**If you want us to use a courier company of your choice it is subject to a $40 Admin Fee.
***Remote locations may be subject to surcharges not calculated by the site.
PLEASE NOTE THAT NO SHIPPING RATE IS FINAL AT THE TIME OF CHECKOUT. YOU MAY BE CONTACTED BY A REPRESENTATIVE AFTER CHECKOUT TO BE INFORMED OF AN INCREASED CHARGE DEPENDING ON WHERE YOU LIVE (RURAL, ETC.) OR DUE TO THE ITEMS BEING SENT. UNDER THESE CIRCUMSTANCES YOU WILL HAVE THE OPPORTUNITY TO CANCEL YOUR ORDER FOR A FULL REFUND SHOULD YOU CHOOSE TO DO SO.
Please contact us at firstname.lastname@example.org if you have any questions.
Where do you ship to?
We do not ship outside of Canada and the continental United States (Excluding Alaska, Puerto Rico & Hawaii) sorry for any inconvenience.
How do I track my package?
If you wish to track the status of your order, please refer to the tracking number email you were sent. If you did not receive it or no longer have it please email us at email@example.com
Will my package get broken during shipping?
We have had great luck and not run into many problems with damage during shipping, but please be aware of the laws to cover the courier industry. You’re entitled to inspect the delivery and refuse for any reason. If you sign for it – this constitutes the all clear. If you haven’t checked the contents for damage and discover it at a later time, any claim with the courier will most likely be void.
What is your return policy?
In the case of a custom built frame we will fix any issues with the frame once we have received the original piece and confirmed the flaw is due to our workmanship. Repairs can be done in person for local customers, or we can source a local framer for our clients at distance. We must be notified within 24 hours of the client receiving the frame in order to honour any and all of the above. Moulding is not warranted after 30 days from invoice date – if you require further information regarding this please email us at: firstname.lastname@example.org
*This does not include damages caused during shipping. In this case, please refer to our shipping policy.
Can I get a donation/sponsorship?
Framed By Design is dedicated to several non-profit organizations and charities. We do consider other charitable causes as well when possible and ask that all requests be submitted via email. Requests must be submitted at least six weeks prior to your event. Please note that solicitations via mail, phone and in person will not be accepted.
Terms and Conditions
See terms and conditions page that comes with every order here.