FAQ

How do I place my order?

a. Contact us to discuss your order, or click a “Buy Now” button.

b. If you require a custom built frame or would like us to include any of your items in the frame you can come into our shop/showroom to drop off your items during our “Open Door Hours”.

If you are unable to come into our shop/showroom (the majority of our clientele), please send us your jersey and anything else that you would like included.

Our mailing address is:

Framed by Design Ltd.
5775 Atlantic Drive, Unit 17
Mississauga, ON L4W 4P3

c. Please ensure when you drop off your items, or mail them that you include this information form (click here to download pdf file) or a piece of paper with all your contact details as well as the return shipping address (Must be a Mon-Fri 9-5 address where someone is always present to sign for incoming parcels)

d. If you need us to include any components, please let us know what you need and we can send you approval images of both the inscription plaque and components to approve. By doing this it helps to speed up our already efficient process. Remember the plaque is fully customizable – just let us know what you want on it.

e. As soon as we receive your items we will email you and let you know that it’s here. We will begin building it to the specifications agreed upon.

f. When it’s ready we email you a picture of your frame along with the invoice and payment options.

g. Once payment is received we will courier it out to you (and email you the tracking number), or arrange for you to pick it up.

What forms of payment do you accept?

We accept all major credit cards through secure online payment with PayPal, or Visa/MasterCard & Debit through our terminal in house.

How do you keep my items safe?

All orders are catalogued with an order number and individually housed at our shop that is fully insured, alarmed, and fire protected.

How do I get my items to you?

You can simply send them to us – we’ll ship or deliver it back to you!
We also have a workshop/showroom (visit us), where you can hand deliver your jersey and go over the design your looking for.

Do you have a retail location?

Yes-but its hybrid to keep costs down. A retail storefront is the major driver of high custom framing prices. We’re located in a corporate commercial plaza conveniently located at Dixie and the 401. Click here to visit our Contact Us Page.

Do you do deals, I have a few things to frame?

This depends on quantity of items being framed and the time required by an order. In the end we offer great quality and attention to detail, as well as an unwavering commitment to detail and customer service.  On top of this we strive to keep costs down in order to pass the savings on to our clients.

“Good Frames Are Not Cheap, Cheap Frames Are Not Good”

Feel free to combine your order with a friend or family member, and if you have 5 or more frames to do we will definitely help you with a price break.

As for the “Do you take cash, can I save the tax question?”. No, were a registered business and all orders are subject to tax.

Do you provide the “extras”?

Yes. If you have something in mind that you would like added to a frame – run it by us, usually we can help.

We produce our inscription plaques in-house, both black text and logos on Brass and Silver Metal (included) as well as full colour text and logos on Brass and Silver Metal (charges apply). By having the equipment in house we can keep the cost down and easily do custom work quickly.

We also have a Large format Canon Photo finisher in house to print your photos here instead of you having to get them printed. Just email us the files (charges apply).

When will I get my frame?

Please allow about two to three weeks from the time we receive your items. This is dependent on amount of orders in hand and time of year.

If you need it done quickly (ie: a gift or special event), we’ll try our best to accommodate you. Just ask! “Rush” charge ($45) may apply.

Can I cancel my order?

There is a $25 administration fee for cancelled orders before any production begins, once production has begun material and time costs apply.

Can I pick up my order?

Yes you can pick up your order at our workshop. Visit our contact us page for the location.

What are your shipping rates?

Shipping is calculated by your address when you are checking out and includes all packaging.

Or, if having custom work done email us your complete daytime shipping address including corresponding phone number and we will get you a quote.

We ship within Canada and the Continental United States (Excluding Alaska, Puerto Rico & Hawaii).

**If you want us to use a courier company of your choice it is subject to a $20 Admin Fee.

***Remote locations may be subject to surcharges not calculated by the site.

Where do you ship to?

We ship to Canada and the Continental United States. We DO NOT Ship to Alaska, Puerto Rico & Hawaii. If you want us to use a courier company of your choice it is subject to a $20 Admin Fee.

Will my package get broken during shipping?

We have had great luck and not run into many problems with damage during shipping, but please be aware of the laws to cover the courier industry. You’re entitled to inspect the delivery and refuse for any reason. If you sign for it – this constitutes the all clear. If you haven’t checked the contents for damage and discover it at a later time, any claim with the courier will most likely be void.

Can I get a donation/sponsorship?

Framed By Design is dedicated to several non-profit organizations and charities. We do consider other charitable causes as well when possible and ask that all requests be submitted via email. Requests must be submitted at least six weeks prior to your event. Please note that solicitations via mail, phone and in person will not be accepted.

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